What should be covered in staff orientation?

• A. Social media guidelines.
• B. Agency policies, confidentiality, abuse reporting, safety procedures, and applicable laws.
• C. Travel policies and timekeeping.
• D. Client billing practices.

Answer: (B)

Starting orientation with the agency’s policies, confidentiality, abuse reporting, safety procedures, and the laws that apply to the work gives staff a solid foundation for every interaction. Knowing agency policies ensures consistent expectations and procedures; confidentiality protects clients’ private information and aligns with privacy rules; understanding abuse reporting and who to contact ensures compliance with mandatory reporting requirements and quick, appropriate action; safety procedures prepare staff to prevent and respond to emergencies or unsafe situations; and knowing the applicable laws anchors all decisions in legal and regulatory standards. While topics like social media guidelines, travel policies, or client billing may come up later or in specific roles, they don’t establish the essential framework for ethical, compliant, and safe practice from day one.