What document must an LCPAA administrator maintain that outlines all agency policies and procedures?

• A. A mission statement and strategic plan.
• B. A staff roster and training schedule.
• C. A current written policies and procedures manual aligned with DFPS rules.
• D. An annual budget and financial policies.

Answer: (C)

A comprehensive, current written policies and procedures manual aligned with DFPS rules is the essential document. It serves as the authoritative reference for how the agency operates, detailing standard processes, safety protocols, reporting requirements, confidentiality, and day-to-day procedures to ensure consistent, compliant service delivery. Keeping it up to date ensures staff know exactly what is expected and supports audits and licensing reviews. A mission statement and strategic plan guide direction but don’t replace the formal procedures; a staff roster and training schedule are important records, not the complete policy framework; and an annual budget and financial policies focus on finances rather than operational procedures.